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SHIPPING & RETURNS

SHIPPING POLICY

1. Shipping Methods: We offer several shipping methods to accommodate your needs. Our available shipping options include:

  • Standard Shipping

  • Expedited Shipping

2. Processing Time: Orders are typically processed within [1] business days (excluding weekends and holidays) after payment confirmation. Custom orders or out-of-stock items may require additional processing time, which will be communicated to you.

3. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can estimate the shipping cost during the checkout process.

4. Free Shipping: We offer free standard shipping on orders over 1000 dollars within the contiguous . Please note that this offer may be subject to change.

5. Domestic Shipping:

  • Standard Shipping: Estimated delivery within [X] to [X] business days.

  • Expedited Shipping: Estimated delivery within [X] to [X] business days.

  • We provide tracking information for all domestic shipments.

7. Shipping Restrictions: Some tile accessories may be subject to specific shipping restrictions due to their size, weight, or material. Please review product descriptions for any applicable shipping restrictions.

8. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

9. Order Tracking: You will receive a tracking number once your order has been shipped. You can track your order's progress through the designated carrier's website.

10. Lost or Damaged Shipments: In the rare event that your order is lost or arrives damaged, please contact our customer support team as soon as possible. We will work to resolve the issue promptly.

11. Returns and Refunds: For information on returns and refunds, please refer to our [Link to Return Policy].

12. Contact Us: If you have any questions or need assistance with your order, please don't hesitate to www.megagrip.ca reach out to our customer support team.

RETURN & EXCHANGE POLICY

1. Satisfaction Guarantee: We are committed to providing high-quality tile accessories and ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and exchange process.

2. Eligibility: To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original condition, unused, and in its original packaging.

  • Returns and exchanges must be initiated within [X] days of receiving the product.

3. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

  • Custom or personalized orders.

  • Clearance or sale items.

  • Items that have been damaged or altered after delivery.

4. Return Process: To initiate a return, please follow these steps: a. Contact our customer support team at info@megagrip.ca to request a Return Authorization (RA) number. b. Package the item securely and include the RA number on the outside of the package. c. Send the package to the provided return address.

5. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure your return is received.

6. Refunds: Upon receiving and inspecting the returned item, we will issue a refund to the original payment method within 4 business days. Shipping costs are non-refundable.

7. Exchanges: If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any return shipping costs.

9. Lost Shipments: If your order is lost during shipment, please contact our customer support team to initiate an investigation with the shipping carrier.

10. Contact Us: If you have any questions or need assistance with a return or exchange, please don't hesitate to www.megagrip.ca reach out to our customer support team.

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